Terms of sale

Welcome to Tropicos.com. When you shop with us, you agree to the following terms and conditions. We recommend that you read them carefully before shopping.

1. General
These terms and conditions apply to all purchases made through Tropicos.com. We only deliver to Norway, and our terms and conditions may be updated as necessary.

2. Order
Once your order is complete, you will receive an order confirmation via email. This serves as a contract between you and Tropicos.com. If anything is unclear, please contact us directly.

3. Prices and fees
All our prices are quoted in Norwegian kroner (NOK) and include value added tax (VAT). Any additional shipping and handling charges will be shown before you complete your purchase. We reserve the right to change prices without notice, but changes will not affect orders that have already been confirmed.

4. Delivery
Delivery is normally within 2-5 business days. We work with reliable carriers to ensure your items reach you as quickly as possible. Shipping costs are listed at checkout and vary depending on your location.

5. Payment
At Tropicos.com you can choose from several secure payment methods:

• Credit and debit cards : Visa, MasterCard, etc.
• Vipps : Simple and fast mobile payment.
• Klarna : Pay now, split or postpone payment.

All transactions are processed encrypted for maximum security.

6. Right of withdrawal and return
You have the right to cancel your purchase within 14 days of receiving the item, in accordance with the Danish Right of Cancellation Act. The item must be unused and in its original packaging. To exercise your right of cancellation, you must send an email to customer service, and you are responsible for the return shipping. Unfortunately, we do not offer returns on hygiene products or products with broken seals.

7. Complaints
If you receive a defective or incorrect item, please contact customer service immediately. Tropicos.com will cover the return shipping costs for complaints.

8. Offers and promotional products
Items that are on sale and out of stock cannot be returned or exchanged.

9. Privacy
We take your privacy seriously. Your information will never be shared with third parties without your consent, and we process all information in accordance with Norwegian data protection law. Read more about how we protect your privacy in our privacy policy.

10. Force majeure
Tropicos.com is not responsible for delays or non-delivery due to unforeseen events beyond our control, such as natural disasters, strikes or the like.

11. Warranty
We offer a two-year warranty on all our products, in accordance with Norwegian law. The warranty covers manufacturing defects, but does not apply to normal wear and tear, misuse or negligent treatment. Please note that fees may be added for specific services, such as gift wrapping or express delivery, and these will be specified before you complete your purchase.

12. Customer service
We want to give you the best shopping experience. Do you have any questions about products, orders or returns? Contact our customer service by email: customerservice@tropicos.com or phone : + 47 91 60 20 20. We respond to inquiries within 24 hours on weekdays.

13. Changes to Terms
Tropicos.com reserves the right to update the Terms of Sale. Changes will take effect immediately for new orders.

14. In-store pickup
We offer in-store pickup at our stores in Oslo and Sandvika. When picking up, a 14-day policy applies from the date you receive confirmation that the goods are ready for pickup. Please bring your order confirmation and valid ID when picking up.

15. Contact information
Do you have any questions? Our customer service is ready to help you. You can reach us via email: customerservice@tropicos.com or phone : +47 91 60 20 20.